Contact
Start with a
straightforward conversation.
Tell Vertia what you are trying to achieve, what is getting in the way and any important timing or risk.
Email enquiries
enquiries@vertia.uk
Email is the published contact method at launch. It creates a clear written record and allows enough context to be provided before a call is arranged.
Useful context
What to include in your first message.
You do not need a perfect technical brief. A concise description of the situation is enough.
- 01
The outcome
What needs to improve, change or become possible?
- 02
The environment
Which users, locations, devices, systems or suppliers are involved?
- 03
The impact
What is the operational, security or commercial effect?
- 04
The constraint
Is there a deadline, budget, access issue or existing commitment?
Do not email passwords or secrets
Do not include passwords, recovery codes, private keys, full payment-card data or other unnecessary sensitive information in an initial enquiry.
No emergency or 24/7 claim
The website does not advertise an emergency response service. Any support hours or response commitments must be agreed in writing.